Privacy Policy

Last updated: November 2025

1. Information We Collect

When you purchase tickets or use our services, we collect the following information:

  • Full name
  • Email address
  • Postal code and address
  • Payment information (processed securely through third-party payment processors)
  • Location data (to verify you are in Alberta at the time of purchase)

2. How We Use Your Information

We use the information we collect to:

  • Process your ticket purchases
  • Verify your eligibility to purchase (age and location requirements)
  • Send you confirmation emails and tickets
  • Comply with AGLC regulations
  • Provide customer support

3. Location Verification

To comply with AGLC regulations, we use geo-fencing technology to ensure you are physically located in Alberta at the time of purchase. This includes:

  • IP address verification
  • Postal code and address collection
  • Device location services (when enabled)

Important: You must be physically located in Alberta at the time of purchase, not just a resident of Alberta. If you are out of province, you will not be able to purchase tickets.

4. Payment Information

We accept the following payment methods:

  • Credit cards (required for online purchases)
  • Apple Pay
  • Google Pay
  • Samsung Pay

Note: We do not accept cash payments. All transactions are processed securely through third-party payment processors. We do not store your full credit card information on our servers.

5. Ticket Delivery

After your purchase:

  • You will receive a system confirmation following your transaction
  • Your ticket(s) will be emailed to the address you provided
  • For in-game purchases, you will receive printed tickets once your transaction is approved

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Non-Refundable Policy

Due to AGLC regulations, all ticket purchases are non-refundable. We cannot issue refunds if you enter the wrong amount purchased. Please ensure you double-check your purchase before completing the transaction.

8. Contact Us

If you have questions about this Privacy Policy, please contact us through our contact page.